And what is that "you're the one calling for help so you must be the idiot" attitude all about? Clearly, anyone who can make it through the telephone maze to actually speak with a live tech support representative has proven that she isn't stumped easily.
Managed I.T support uttah are usually divided into a number of different tiers. It is important that you are aware of what each tier does and does not do. The first tier is basic customer issues. The support technician in this tier will collect all the information from the customer and then determine what the underlying issue is that is causing the problem. This tier will usually handle problems that are straightforward and simple.
Yes, it is possible. You can have sales people who are both sales-oriented as well as technically knowledgeable about your products or services. What they need to do is to come out of their comfort zones. They need to improve their knowledge base and skills when it comes to the tech support I.T aspects of their IT products and services. The focus here is in the message. If you use a more corporate-oriented sales message on engineers or executives more attuned to technical details, you really are not going to generate any B2B leads this way. You will need to approach your marketing campaign differently.
Most small businesses can really be served by a technical generalist. This is someone who knows a lot about a lot. This is someone who can help your network if suddenly it comes down. This person should also be able to troubleshoot computer and server problems. But really, it all comes down to what types of problems you will encounter. For small business, this mostly involves computer problems resulting from viruses, malware, etc. Most users are their worst own enemy and will end up trashing their own systems. You may have the occasional network issue. Software application support may or may not be something you need to consider. The moral of the story here is to assess your potential Managed I.T support uttah needs. This will go a long way to choosing a great match on technical support.
All kidding aside, using a service like Oovoo is stupidly simple. You setup an account for yourself. Then you're listed in the Oovoo community as available - others can click on your listing and request to be connected. But your video doesn't have to be with another Oovoo member. You can just send an email with a link to your invitee. He clicks on the link and right away he's seeing you through his computer's browser. If he's got a video camera on his computer you're seeing him too.
If your firewall doesn't provide the level of detail described in this article, you should seriously consider upgrading. You can keep your existing router just turn off the firewall feature and buy a dedicated firewall.